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Privacy Policy

The privacy policy applies between you, the User of this Website and AccessEast, the owner and provider of this Website. AccessEast takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and our services.

Please read this policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data: collectively, all information that you submit to AccessEast via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in Germany;

GDPR: the General Data Protection Regulation (EU) 2016/679;

AccessEast, we, or us: AccessEast of Hanns-Eisler-Strasse 74, 10409 Berlin, Germany.

User or you: any third party that access the Website or uses a service provided by AccessEast and is not either (i) employed by AccessEast and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to AccessEast and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using,, and sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:

    1. The singular includes the plural and vice versa;

    2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

    3. A reference to a person includes firms, companies, government entities, trusts and partnerships;

    4. “Including” is understood to mean “including without limitation”;

    5. Reference to any statutory provision includes any modification or amendment to it;

    6. The headings and subheadings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of AccessEast and Users with respect to this Website. It does not extend to any website that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

  2. For purposes of the applicable Data Protection Laws, AccessEast is the “data controller”. This means that AccessEast determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collected Data, which includes personal Data, from you:

    1. Name;

    2. Contact Information such as email addresses and telephone numbers;

    3. Financial information such as credit/debit card numbers;

    4. IP address (automatically collected);

    5. Web browser type and version (automatically collected);

    6. Operating system (automatically collected);

    7. A list of URLs starting with a referring site, and the site you exit to (automatically collected);

    8. Any other personal information uploaded by the User as part of the service;

In each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:

    1. Data is given to us by you; and

    2. Data is collected automatically.

Data that is given to us by you

  1. AccessEast will collect your Data in a number of ways, for example:

    1. When you contact us through the Website, post, e-mail or through any other means;

    2. When you complete surveys that we use for research purposes (although you are not obliged to respond to them);

    3. When you make payments to us, through this Website or otherwise;

    4. When you elect to receive marketing communications from us;

    5. When you use our services;

In each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:

    1. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

    1. Internal record keeping;

    2. Improvement of our services;

    3. Transmission by email of marketing materials that may be of interest to you;

    4. Contact for market research purposes which may be done using email or mail. Such information may be used to customise or update the Website.

In each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights’ below).

  2. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft opt-in:

    1. Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular service, and we are marketing similar services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

    2. For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a box that we’ll provide.

    3. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:

    1. Our employees, agents and/or professional advisors - for the provision of translation and localisation services to you and obtaining professional advice;

    2. Third party service providers who provide services to us which require the processing of personal data - as part of the provision, for example, of the third-party form builder used on the Website;

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data; for example:

    1. We store your Data on secure servers;

  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address:

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:

    1. Right to access - the right to request (i) copies of the information we hold about you at the time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

    2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

    3. Right to erase - the right to request that we delete or remove your Data from our systems.

    4. Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it.

    5. Right to data portability - the right to request that we move, copy or transfer your Data.

    6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address:

  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled, you may be able to refer your complaint to the relevant data protection authority.

  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if you Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  1. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if one of our translators is located in a country outside the EEA or one of our other service providers is similarly located.

  2. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguard in relation to your data, eg by way of data transfer agreements, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

  3. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of statement of other websites prior to using them.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this priacy policy where we reasonably believe your rights will not be affected.

  2. If any court or compettent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validitiy and enforceability of the other provisions of this privacy policy will not be affected.

  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  4. This Agreement will be governed by and interpreted according to the law of Germany.

  5. AccessEast reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website or one of our services following the alterations.

You may contact AccessEast by email at

8 March 2019

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